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                UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

                Pag-IBIG – UCPB eMoney Card

                Pag-IBIG – UCPB eMoney Card


                Initially available in these Pag-IBIG branches: NCR and selected Luzon branches (Angeles City, Baguio, Balanga, Batangas, Baliuag, Cabanatuan, Calamba, Calapan, Cauayan, Dagupan, La Union, Laoag, Lipa, Lucena, Malolos, Meycauayan, Puerto Princesa, San Fernando, San Pablo, Sta. Rosa, Solano, Subic Bay, Tarlac, Tuguegarao, Urdaneta, Vigan ), Visayas branches (Bacolod, Calbayog, Cebu – Ayala, Cebu – Colon, Danao, Dumaguete, Iloilo – Mandurriao, Iloilo – Molo, Kalibo, Kabankalan, Mactan, Mandaue, Ormoc, Roxas, Sagay, Tacloban, Tagbilaran, Tailsay and Toledo), and Mindanao branches (Dipolog, Pagadian and Zamboanga)

                What is the Pag-IBIG – UCPB eMoney Card?

                The Pag-IBIG – UCPB eMoney card is a reloadable cash card issued by Pag-IBIG for the disbursement and release of the proceeds of Short-Term Loans (Multi-Purpose and Calamity Loans) and Provident Benefit Claims and other amounts due to Pag-IBIG members/member-borrowers.

                What can I do with my Pag-IBIG – UCPB eMoney Card?
                Withdraw cash
                Check your card balance and transaction history
                Pay for your purchases
                Transfer funds
                Pay bills
                Buy Load
                What are the transaction limits and fees of my Pag-IBIG – UCPB eMoney Card?
                Transaction Daily Limits Fee
                UCPB ATMs Other Banks’ ATMs
                ATM Balance Inquiry no limit FREE/LIBRE Php 2
                ATM Cash Withdrawal Php 20,000 FREE/LIBRE Php 12
                ATM Inter-Bank Fund Transfer Php 100,000 Php 25 Php 25
                ATM Bills Payment no limit FREE/LIBRE FREE/LIBRE
                POS Cashless Purchase Php 50,000 FREE/LIBRE FREE/LIBRE
                Card Fee Php 50 (deducted from loan proceeds)
                Transaction limits and fees may be subject to change.
                Frequently Asked Questions:
                CARD FEATURES

                1. What is the Pag-IBIG – UCPB eMoney Card?

                • The Pag-IBIG – UCPB eMoney card is a co-branded cash card issued by Pag-IBIG for the disbursement and release of the proceeds of Short-Term Loans (Multi-Purpose and Calamity Loans) and Provident Benefit Claims and other amounts due to Pag-IBIG members/member-borrowers.
                   
                  This is not a credit card. This is not a deposit account. It has no interest and maintaining balance requirement. Any amount on the card is not covered by PDIC.

                2. What can I do with my Pag-IBIG – UCPB eMoney Card?

                • You can use the card mainly to receive loan proceeds from Pag-IBIG Fund.
                   
                  The following transactions may also be done using the card in any ATM in the Philippines:

                  1. Check card balance
                  2. Withdraw cash
                  3. Pay Bills
                  4. Transfer funds
                  5. Buy load
                  6. View transaction history (in UCPB ATMs)

                  You may also pay for your purchases through any POS terminals in the Philippines.

                3. What is the expiry date of my card?

                • The expiry of your card is indicated at the front of the card.
                   
                  Expired cards with zero (Php 0.00) balance will automatically close.

                4. I already received my Pag-IBIG – UCPB eMoney Card. Can I already withdraw the funds?

                • You should wait for the SMS notification from Pag-IBIG before you use your card in the ATMs. Once you receive the SMS notification, you can then activate your card by changing the initial PIN (indicated in the PIN Mailer) in any UCPB ATM or BancNet ATM and proceed to withdraw your funds.
                   
                  Note: You will be prompted to change your initial PIN at UCPB ATMs.

                5. How can I change my PIN?

                • You can change your PIN at any UCPB ATM.

                6. Can I use my card abroad?

                • No. The card may only be used in the Philippines.

                7. Can I use my card for online purchases/e-Commerce?

                • No. The card cannot be used for online purchases or e-Commerce.

                8. Can I personally load additional funds in my Pag-IBIG – UCPB eMoney card?

                • No. Only Pag-IBIG may load funds to the card. Loading by the member is not allowed.

                9. Can I have more than one card?

                • No. Only one card is allowed per member. UCPB may close duplicate cards, if any.
                AVAILMENT PROCESS

                10. How can I avail of the Pag-IBIG – UCPB eMoney Card?

                  1. Go to any Pag-IBIG Fund branch nationwide
                  2. Fill-out/submit the Pag-IBIG Fund loan application forms and required documents. No need to fill-out a separate application form for the availment of the card.
                  3. Indicate Pag-IBIG – UCPB eMoney Card in the “Payroll Account/Disbursement Card” portion of the application form
                  4. Receive the card kit from the Pag-IBIG branch personnel.
                  5. Wait for an SMS notification from Pag-IBIG that your loan is approved.
                  6. Activate your card at any UCPB or Bancnet ATM
                  7. Withdraw your funds

                11. What documents are required?

                • Only the Pag-IBIG Loan Application Form and standard ID requirement are required. You don’t need to fill-up additional Bank documents.
                LOAN RE-AVAILMENT

                12. Can I use my existing Pag-IBIG – UCPB eMoney card for additional loans / re-availment?

                • Yes. You can re-use your existing Pag-IBIG – UCPB eMoney card for additional loans / re-availment as long as your card is not yet expired. No additional card fee will be charged.

                13. What if I have an additional loan / re-availment but my Pag-IBIG – UCPB eMoney card has already expired?

                • The Pag-IBIG branch will release a new Pag-IBIG – UCPB eMoney card kit to you where the additional loan / re-availment will be credited to. This will be subject to a Php 50 card fee.
                   
                  The balance in the old card will be reflected in the new card.
                FEES AND CHARGES

                14. How much does the card cost?

                • The cost is Php 50 per card. This is automatically deducted from your loan proceeds.

                15. What are the transaction limits and fees?

                  Transaction Daily Limits Fee
                  UCPB ATMs Other Banks’ ATMs
                  ATM Balance Inquiry no limit FREE/LIBRE Php 2
                  ATM Cash Withdrawal Php 20,000 FREE/LIBRE Php 12
                  ATM Inter-Bank Fund Transfer Php 100,000 Php 25 Php 25
                  ATM Bills Payment no limit FREE/LIBRE FREE/LIBRE
                  POS Cashless Purchase Php 50,000 FREE/LIBRE FREE/LIBRE
                OTHERS

                16. What should I do in case my card/PIN is lost, stolen or defective or if I had forgotten my PIN?

                • You have to report the incident to the UCPB ATM Hotline at (02) 8811-9292 for immediate blocking of the card. You should then coordinate with your Pag-IBIG branch for the release of the remaining balance of your card. The remaining balance of your card will be released to you via over-the-counter at any UCPB branch after you have submitted the required documents.

                17. Can I withdraw the balance in my Pag-IBIG – UCPB eMoney card at the Pag-IBIG or UCPB branches?

                • No, you cannot withdraw the balance of your Pag-IBIG – UCPB eMoney card at Pag-IBIG or UCPB branches.
                   
                  You can withdraw the balance of your card at any UCPB or BancNet ATMs, or purchase items using any BancNet POS terminal which is available in most stores/establishments in the Philippines. (e.g. SM, restaurants/fast food chains, drug stores, etc.)
                It’s as good as cash!

                No initial deposit required
                No maintaining balance required
                No inactivity penalty

                Choose speed, ease and affordability. Choose Pag-IBIG – UCPB eMoney Card.

                For the Pag-IBIG – UCPB eMoney Card Terms and Conditions, click here.

                Home Development Mutual Fund (HDMF)
                (02) 8724-4244
                http://www.pagibigfund.gov.ph/
                For lost or stolen cards immediately call the UCPB ATM Hotline at (02) 8811-9292 for deactivation. Report to Pag-IBIG the lost or stolen card in order to claim the remaining balance of your card.

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                For more information, please contact
                UCPB Trust Banking Group:
                (02) 8811-9520, 8811-9515, or 8811-9541
                trust@ucpb.com

                Customer Advisories

                System Maintenance Activity: Tuesday, December 1, 2020 from 4:00 am to 7:00 am

                Please be informed that the following services will be unavailable on December 1, 2020, Tuesday, from 4:00 am to 7:00 am due to a system maintenance activity:

                Sending/Receiving OTPs for online (eCommerce) transactions
                Enrollment to UCPB Connect (Internet Banking) using Visa Debit card details

                We apologize for the inconvenience. Kindly schedule your transactions accordingly. Read more.

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